Terms & Conditions

Damaged Goods

Should you receive damaged goods, our team must be notified within 48 hours of receiving the product. Please inspect the package(s) upon arrival and notify us of any damages via our warranty & returns claim form. We require all claim requests to include images of the damages, images of the exterior of the packaging it arrived in and a written description of the issues. Please do not install damaged products, we will not accept return requests if damaged products have been installed.

For products that have been assessed as damaged in transit, we will arrange repair (when relevant), provide a replacement or offer a full refund if a replacement is not available and/or unusable. For products deemed partially damaged but still usable we may offer a partial refund within reason.

 

Faulty Goods

In the case of faulty goods, our team must be notified within 48 hours via our warranty & returns claim form. All claim requests require images (or video) of the fault, pictures of the exterior of the packaging it arrived in and a written description of the fault. Electrical fitting must be installed by a qualified electrician and all warranty claims require evidence of such. Also note that we do not reimburse costs associated with installing or uninstalling products.

Faulty goods claims are processed in line with the supplier's warranty provided with the product. In the unlikely event the product is faulty and is covered by the suppliers warranty and cannot be rectified, we will offer an exchange, or if we are unable to exchange for the same or similar item, we will offer a full refund.

 

Errors or Incorrect Products

If you have received an incorrect product or there is an error with your order, our team must be notified within 48 hours of receiving your order via our warranty & returns claim form. All claim requests require images of the products received and a detailed description of the error.

It is your responsibility to check that you have received the correct product(s) that match the description and image(s) on our website before proceeding to installation. If you find any discrepancies please notify our team (as above) immediately. Please do not install incorrect products, we will not accept return requests if incorrect products have been installed. Also note that we do not reimburse costs associated with installing or uninstalling products.

For products that have been assessed as incorrect, we will arrange to provide a correct replacement or offer a full refund if a correct replacement is not available.

 

Change of Mind / Incorrectly Ordered

Please choose your products carefully, as we generally do not offer refunds for changes of mind or incorrectly ordered products. It is your responsibility to check the product specifications thoroughly to select the correct size, colour, finishes and other details. It is also your responsibility to ensure your chosen product(s) are suitable for your specific use scenario, we always recommending consulting your electrician before making a purchase. We curate fittings from all over the world, and as a result, we cannot refund or exchange items due to changing your mind or ordering of an incorrect item.

In the case of special circumstances with rapid communication with our team, we may consider offering an exchange, subject to availability and our Supplier's return process. You can submit a request via our warranty & returns claim form. Please note that we will not accept any change of minds, refund or exchange requests if products have been installed.

All return or exchange requests require images proving that the products received are undamaged and a detailed description of your request. Additional restocking, shipping and admin fees may apply, and you will be responsible (at your own cost) for arranging delivery of any returned goods to our (or our supplier's) premises. Additionally, you will be held liable for returned goods that arrive back to us (or our suppliers) damaged.

 

Custom & Special Orders

Custom orders are those where products are tailored to your specific requirements, while special orders are those where products are sourced (generally overseas) specifically for you. Both custom and special orders are ineligible for our standard return and refund policies. We do not accept change of mind requests, returns, exchanges, or refunds for custom or special orders. It is crucial that you thoroughly review and confirm that the specifications for your custom or special products meets your needs before placing an order.

We recommend carefully discussing all customization details with our team to ensure complete clarity and satisfaction with the product(s) you are ordering. Please double-check measurements, finishes, materials, and any other customization options to avoid any discrepancies.

By placing a custom or special order, you acknowledge and agree to the terms outlined in this section, understanding that no change of mind requests, returns, exchanges, or refunds will be accepted for custom or special items unless they are damaged or faulty, in which case, please refer to the "Damaged Goods" and "Faulty Goods" sections for instructions on how to proceed.

If you are unsure if the products you wish to order are custom or special items, please contact our customer service team before purchase.

 

Sale Items

All sales are final and sold as described. We do not accept change of mind requests, returns, exchanges, or refunds for sale items under any circumstances unless they are damaged or faulty upon receipt, in which case, please refer to the "Damaged Goods" and "Faulty Goods" sections for instructions on how to proceed.

 

International Orders

For international orders (meaning orders shipped outside of Australia or New Zealand), Lighting Collective does not accept any change of mind requests, returns, exchanges, or refunds. Rewiring products will void warranty, and liability will remain with the qualified electrician who signs off on the installation. Please contact our customer service team regarding warranty prior to placing an international order.

By placing an international order, you acknowledge and agree to the terms outlined in this section, understanding that no change of mind requests, returns, exchanges, or refunds will be accepted.

 

Delivery

If you have provided incorrect delivery information and/or contact details, please notify us immediately. Once an order is dispatched, we are unable to change the delivery details. If redirection is required after dispatch, you may need to contact the delivery courier directly (noting that this may not be available for all items). Lighting Collective is not liable for lost items due to incorrect details provided.

 

Please carefully follow the tracking process upon receiving your tracking details and report any discrepancies to us immediately.

We recommend specifying a delivery location where the items can always be received and stored by an authorised representative (especially deliveries to active project sites). If you choose to provide an authority to leave (ATL) for your items will be left in a safe place you do this entirely at your own risk. Lighting Collective is not liable for items that are lost or misplaced after successful delivery by a courier.

If your items are unsuccessfully delivered and are returned to the sender (RTS), the delivery courier may charge a re-delivery fee that will be your reponsibility to pay (prior to a redelivery attempt). Lighting Collective is not liable for redelivery fees for items that are unsuccessfully delivered by a courier.

 

Storage

If you would like to make a request for the storage of your order (once it is ready for delivery or collection), please contact our customer service team. Our ability to store items for a short period of time will depend upon the origin, quantity and physical configuration of your order. Please note that additional storage and/or delivery fees may apply.

 

Installation

All electrical fitting must be installed by a qualified electrician and all warranty claims related to faults require evidence of such. We do not recommend booking an electrician until you have received notification that the entirety of your order has been dispatched, as unexpected shipping delays can occur. Lighting Collective is not liable for and does not reimburse costs associated with installing or uninstalling products.

 

Looking after your lights.

Please see our FAQ's for more information on looking after your lights.

 

Terms of Use Agreement

Your use of this store indicates your acceptance to the policies, terms, and conditions outlined on this page. Please read them carefully. Placing any order to Lighting Collective indicates your acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by Lighting Collective. Lighting Collective reserves the right to make changes to this store and these terms and conditions at any time.

By ordering on Lighting Collective you grant us the right to add your contact details to our database. From time to time we may contact you about offers and new products. You can unsubscribe from our marketing communications at any time by the "unsubscribe" link at the bottom of each email or by contacting our customer service team.  

 

Liability

Lighting Collective is not liable for any losses or damages caused by this store or any store linked to or from this store. We reserve the right to refuse any order without giving reason. Upon cancellation of an order, we will make all reasonable attempts to contact you using the provided details. All received monies will be refunded using the original payment method.

 

Legal Capacity to Transact
If you are under 18 years of age, you cannot order via the Lighting Collective website without parental permission. Should we suffer any losses as a result of a transaction by a minor using the Lighting Collective website, we reserve the right to seek compensation for such losses from the parents or guardians of the underaged individual.

 

Quotes

Our quotes are only valid for 30 days from the issue date. We reserve the right to refuse orders or requests placed upon expired quotes. Please contact our customer service team as/if you require a quote to be refreshed.

 

Payment

We accept VISA, Mastercard, PayPal, & Direct Deposit. Please note that we do not accept Amex. Orders are processed within 1-2 business days after your payment has been received, excluding NSW Public Holidays.

We may accept deposits for large quantity orders upon request. All requests require approval before the order and/or payment will be accepted. By paying a deposit you are confirming that; you will accept the goods, that the deposit paid is non-refundable, and that you agree to settle the balance of payments before receiving the order.

 

Products, Availability & Assembly

Please check lead times on product listings on our website. Lead times can be open to change, some items may become unavailable or out of stock due to popularity, supply interruptions or discontinuation. Certain out of stock products may be available for preorder; any preorder estimations provided are for products to return to stock, they do not indicate or reflect an ETA for delivery.

If a product is unavailable or will exceed our advised lead times, we will contact you to provide an updated ETA. Lighting Collective does not take responsibility for changes to lead times and/or shipping delays and does not offer compensation. Shipment details & tracking associated with your order will be emailed upon dispatch. We do not recommend booking an electrician until you have received notification that the entirety of your order has been dispatched.

 

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to a typographical error or pricing errors, we reserve the right to refuse or cancel any orders placed for such products. We reserve right to refuse or cancel any such orders whether or not the order has been confirmed and/or your credit card charged. If your credit card has been charged for a cancelled order, a credit will be issued to your credit card account for the amount charged.

 

Change of Address

We are not responsible for incorrect addresses entered during the ordering process. Please review your order details carefully before completing your order. If an incorrect address is noticed after finalising your order or you require a change of address, contact Customer Service immediately. We will attempt to update any incorrect order details, however due to the fast turnaround of order processing, some orders cannot be adjusted.

 

Addresses

Some supplier's only deliver with an ATL (Authority To Leave). We will inform you if this applies to your order. We cannot process your order with our suppliers without a written ATL. We are unable to ship to PO Boxes. Some suppliers will not ship to residential apartments.

 

International Orders

Our fittings are wired for Australian Standards and meet Australian Standards. Rewiring may be necessary for products to be installed in alignment with the receiving country's electrical standards and will require approval by a qualified electrician. Any costs associated with rewiring products will be an the buyers cost. Rewiring products void’s supplier's warranty and liability will remain with the qualified electrician who signs off on the installation.

We do not accept International orders through our website, contact our customer service team for a quote. International shipping will be calculated based upon the weight/size/quantity of products.

The buyer is responsible for any additional fees required on the arrival of products into the receiving country (e.g. courier fees, customs duties or taxes). All Shipments if lost/misplaced whilst in transit are insured by the international courier.

Payment for International Orders can be made via PayPal or Bank transfer (no international transactions will be accepted via credit card). Full payment must be processed before Lighting Collective will process orders or shipping on international orders.

 

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Lighting Collective reserves the right at any time after receipt of your order to accept or decline your order for any reason. All orders must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting an order.